Frequently Asked Questions
- What is an eTicket?
- How will I receive the ticket?
- How long before I get my eTicket confirmation?
- How will the venue know who I am?
- Will entry prices to events ever change?
- Why buy in advance with zeta tickets?
- Do you have booking fees for buying online?
- How many tickets will I be able to purchase for an event?
- I'm an event organiser and would like to sell tickets through your site, How?
- The event has been cancelled or rescheduled, can i get a refund?
- How do I apply for a refund?
- What payment methods are available?
- What are SMS tickets?
- What to do when you recieve your SMS confirmation?
- I've forgotten my password
- Why do i have to register?
- I didn't go to the event and now I want a refund. How do I get one?
- I've been refused admission to an event, what do I do?
What is an eTicket?
An eTicket is a ticket for an event that once purchased is e-mailed to the customer, at which point they can print it off and use it to gain entry to the event.
How will I receive the ticket?
Upon receipt of payment Zeta Tickets will send you an automated email with a link to your invoice along with your eTicket reference numbers. Upon accessing your invoice you are then able to view your eTicket and print it at any time as required.
How long before I get my eTicket confirmation?
As soon as your payment has gone through, you will receive an email with the ticket confirmation.
In case you don’t see the email in your inbox please first, check your 'spam' or ‘Junk’ folder. Sometimes our email messages are marked as 'spam', either by your ISP, or your email software's built-in spam filter. If you are using an office or work email address, 'spam' filtering may be centralised.
We try to ensure that our email doesn't look like spam, but it is your responsibility to check your mail settings and ensure that you can receive mail from us.
Some programs have a 'white list', you can add an address or domain from which you will always receive unfiltered email. We recommend that you add 'Zeta Tickets' to this list. If you haven't already verified your email address, please do so - this ensures that we have the correct email address detail and that you can definitely receive email from our servers.
How will the venue know who I am?
The venue or promoter is sent the relevant details of everyone who has purchased a ticket for the event. Once you arrive they will check your details at the door. As long as you bring your ticket confirmation you will gain entry.
Will entry prices to events ever change?
Occasionally event prices may go up or down during the life of their listing, this could be if an event is selling out fast and it’s the last few tickets. We advise that you buy your tickets as early as possible to get the best possible deal. Once you have purchased your eTickets any price changes will not affect you.
Why Buy in Advance with Zeta Tickets?
Buying in advanced will give you various benefits including:
- Shorter queuing times
- Avoids paying more on the door
- Guarantees event entry
- You can plan your night without worrying about hunting down promoters for tickets
Do you have booking fees for buying online?
The majority of events will have booking fees. Our booking fees are one of the lowest on the market. If booking fees apply they will be added on at the checkout stage along with all other additional fees. All booking fees will be displayed at all points of our site so that they don't catch you out when you checkout.
How many tickets will I be able to purchase per event?
You can buy as many tickets as you like as long as they’re available. On occasion there may be different types of tickets for an event, for example a VIP ticket might be more expensive than a Standard ticket, it is essential that you select the correct class of ticketl if you have bought the wrong ticket you will not be able to claim a refund.
I’m an event organiser and would like to sell tickets through your site.
We do offer great deals for event organisers. If you would like to sell tickets through our site then please signup as a regular member. Once inside the account area you are then able to apply for a promoters account which we must then authorise. Alternatively contact us using the online form and we will attempt to respond as quickly as possible.
The event has been Cancelled or Rescheduled. Can I get a Refund?
If an event is cancelled you will be contacted as soon as possible after we have received the notification from the event organiser. Refunds will be made automatically to the original card used to make the booking. Payment will be made within 28 days of us being notified by the event organiser.
Please note it may take up to seven working days for the credit to appear on your bank or credit card statement after it has left our bank account.
If an event is rescheduled you will be contacted as soon as possible after we receive notification from the event organiser. You will be given the option to attend the rescheduled event and advised whether new tickets will be issued.
If you do not wish to attend the rescheduled events and would like a refund then a refund request link will be issued in the notification email
Please also refer to our Purchase Policy for more info.
How do I apply for a refund?
We don't offer refunds unless the event is cancelled or Rescheduled. In such circumstances as event cancellations refunds will be applied automatically to the account that was used originally to pay for your tickets. We refund the full face value of the tickets you purchased within 72 hours. In the event of an event being rescheduled you will be emailed a link with instructions on how to apply for a refund if required.
Which payment methods are available?
We currently support payment via Paypal instant payments to provide the most flexibility to our users.
What are SMS Tickets?
An SMS ticket is a ticket sent to a mobile phone. In order to receive SMS tickets, you need to register a valid mobile phone number in your User Account. The SMS ticket will feature brief info on the ticket you have purchased and the booking confirmation details.
IMPORTANT - as there are character limitations in any SMS, we also send you E-Tickets to the email address you have registered. These e-tickets have important info in them which you must read. Please note additional costs will be incurred for the request of a SMS ticket.
What to do when you receive your SMS ticket.
Take your mobile with you to the guest list entrance at the club. Show the SMS to the door staff and they will check its details against the list of prepaid customers. In you go! Please note that some people think that forwarding an SMS ticket to someone else will get them into the club as well. The first people to turn up and be checked off the list by the door staff will be the only ones that will gain entry. There are no exceptions to this rule.
I've forgotten my password
Your username is usually the email address you entered when you first created your User Account. If you have forgotten your password to your User Account then you can request a Password Reset. A new password will be issued to you. The password is case sensitive so please be careful to type in the correct characters. You may change your password to something you will remember once you've logged in.
Why do I have to register?
If you are purchasing tickets from us you will need to register your personal details including your Email for confirmation and E-ticket details to be sent ,Cardholder Address, Delivery Address (for postal tickets) and Mobile Phone Number for SMS tickets.
Your details are perfectly safe and are not passed to any unscrupulous third parties.
I didn't go to the event and now I want a refund. How do I get one?
Quite simply, you can't. The Zeta Tickets agreement with promoters is that we have to pay even for "no-shows". The promoter knows in advance how many tickets have been sold through us for his or her event and makes allowances for this when letting in non-ticket holders.
I've been refused admission to an event, what do I do?
You will only be refused admission or ejected from an event if the venue security, door staff or promoter has reason to suspect that you do not meet their entry conditions. This may include, but not limited to, drunk and disorderly behavior, not conforming to a dress code, behaviour that is either threatening or not conducive to the licence agreements of the venue, illegal activity or racial or sexual intimidation. Right of admission remains with the venue staff and/or promoter. Zeta Tickets will not, under any circumstances, enter into or be involved in such disputes and tickets sold though us are done so on this basis.